Internal helpdesk

For efficient work without unnecessary worries

When the work requires:

  • Meeting room
  • Stationery
  • Device repair
  • Etc...
  • Or someone has an idea for improvement

A staff member can easily report

  • Creates a ticket for the object the problem affects
  • The ticket is automatically routed to the person who is supposed
  • Helpdesk staff can add a troubleshooter or create a ticket based on a phone call

All information is at hand for the resolution

  • Contact details of the person who made the request
  • Information regarding what the issue
  • Guidelines and rules for handling the issue

Everything under control easily

  • Notes on the progress of the solution can be written to the ticket
  • For a ticket, you can record a work report
  • The system saves the communication with the customer from the creation of the ticket to its completion
  • You and your entire helpdesk team can search by the criteria you need

Detailed overviews on hand

  • You can track the progress of ticket processing by statistics
  • The system displays graphs of processing progress
  • You can generate reports in pdf or xls format

I am interested in the AyMINE system for internal helpdesk

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When you want to find out more

Customer helpdesk Internal helpdesk – user documentation

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