Internal helpdesk

For efficient work without unnecessary worries
Process of the internal helpdesk control and helpdesk ticket management

Internal helpdesk manages organisational needs

  • Irregular space including room preparation with cafeteria
  • New equipment and changes in offices
  • Device repair or exchange
  • Irregular cleaning
  • …

A staff member reports request / issue

  1. Creates a ticket for the object the problem affects
  2. The ticket is automatically routed to the person who is supposed
  3. Helpdesk staff manages resolution - they can create subordinary tasks to process the ticket
  4. Requestor has instant overview about the ticket process

All information is at hand for the resolution

  • Contact details of the person who made the request
  • Information regarding what the issue
  • Guidelines and rules for handling the issue

Helpesk process always under the control

  • Notes on the progress of the solution can be written to the ticket
  • For a ticket, you can record a work report
  • The system saves the communication with the customer from the creation of the ticket to its completion
  • You and your entire helpdesk team can search by the criteria you need

Detailed overviews on hand

  • You can track the progress of ticket processing by statistics
  • The system displays graphs of processing progress
  • You can generate reports in pdf or xls format

Safe time and improve efficiency of your team today

European system in the SaaS or On Premise mode without any foreign clouds

Start helpdesk

More info about internal helpdesk system support

Customer helpdesk Documentation icon Internal helpdesk
User documentation

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