Internal helpdesk
For efficient work without unnecessary worries
When the work requires:
- Meeting room
- Stationery
- Device repair
- Etc...
- Or someone has an idea for improvement
A staff member can easily report
- Creates a ticket for the object the problem affects
- The ticket is automatically routed to the person who is supposed
- Helpdesk staff can add a troubleshooter or create a ticket based on a phone call
All information is at hand for the resolution
- Contact details of the person who made the request
- Information regarding what the issue
- Guidelines and rules for handling the issue
Everything under control easily
- Notes on the progress of the solution can be written to the ticket
- For a ticket, you can record a work report
- The system saves the communication with the customer from the creation of the ticket to its completion
- You and your entire helpdesk team can search by the criteria you need
Detailed overviews on hand
- You can track the progress of ticket processing by statistics
- The system displays graphs of processing progress
- You can generate reports in pdf or xls format
I am interested in the AyMINE system for internal helpdesk
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Customer helpdesk
Internal helpdesk – user documentation
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