AyMINE – Technical documentation
User Modules
Task, project & quality management
Manager approval with the task report
Why some data can't be deleted
Region / project / methodology
Change management process in a project
Qualification of user or contact
Right to Manage Qualifications
Methodology and Quality Management systems
What a methodology / QMS consists of
Customer Service Response Generation
Objects affected by the problem
Return project plan by baseline
Sample tasks and methodologies of the area
Effect of the task on the right to modify the attached object
The person responsible for the task
Working procedure – task definition
Objects related to the task pattern
Contacts and directories module (CRM)
Web management and automation
Receiving a message from the web
Human resources
Human Resources module security
Manage department / division data
Synchronizing staff and system users
Products, assets and sales
Received order for goods or services
Technical Modules
Sabre plugin module
Enterprise Architect connector
Database link to Enterprise Architect database
System Modules
The AyMINE Framework Module
Configure how your system looks and works
Gestures and keyboard shortcuts
More about how the system works
Private notes and tags for objects
Filtering in the list of records
System Management
Additional functions with files
Copying and moving files between objects
Files (documents) linked to the object
Formatted texts in the application
Gateway settings for external messages
IMP gateway settings for email communication
Internal helpdesk
The internal helpdesk is used by employees to resolve problems, requests and requests related to work and the workplace.
Types of internal reports
There are three types of requests:
- Reporting a problem – something is wrong
- Need to purchase – something is missing
- Idea for improvement
Problems with the user's device
A worker can create a problem report directly from the device they are using. In the device in use report, he/she will create a new problem for the device. This can be for a device that is in the user's personal care (e.g. phone) or a device that is shared (printer).
Equipment requirement – need to buy something
If an employee needs new equipment, he or she can either send a request directly from the company's inventory of purchased products, or write the request verbally
Space request – a problem or an idea for improvement
A new problem or opportunity for improvement can be established for each space. It is advisable to select a specific space in the space overview and create a new problem. Within the problem, it is possible to indicate that it is a suggestion not an improvement (problem type)
Solution procedure
Problems are registered within the internal helpdesk. After they are entered, they are forwarded to the staff in charge of the area.
- For equipment repairs and purchase needs, the request is directed to the employee in charge of the products (specified for the product)
- For rooms, the staff member responsible for the room is traced
- If the issue is created without a link to a device, location or product, it is in the helpdesk's new issue overview, where the internal helpdesk manager must assign it for processing (or process it himself).
Remember: By assigning the issue correctly, you can save your colleagues work and speed up processing considerably, as the issue will go straight to the desk of the person who will actually be working on it.
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Administration
For the proper functioning of the helpdesk you need
- Create an area in which its administration takes place
- Set the work rights in this area for the people who are working on the request (the active users group in the administration area)
- Set the area in the TSK module administration as an area for the internal helpdesk (administration > TSK module)