AyMINE – Technical documentation
User Modules
Task, project & quality management
Manager approval with the task report
Why some data can't be deleted
Region / project / methodology
Change management process in a project
Qualification of user or contact
Right to Manage Qualifications
Methodology and Quality Management systems
What a methodology / QMS consists of
Customer Service Response Generation
Objects affected by the problem
Return project plan by baseline
Sample tasks and methodologies of the area
Effect of the task on the right to modify the attached object
The person responsible for the task
Working procedure – task definition
Objects related to the task pattern
Contacts and directories module (CRM)
Web management and automation
Receiving a message from the web
Human resources
Human Resources module security
Manage department / division data
Synchronizing staff and system users
Products, assets and sales
Received order for goods or services
Technical Modules
Sabre plugin module
Enterprise Architect connector
Database link to Enterprise Architect database
System Modules
The AyMINE Framework Module
Configure how your system looks and works
Gestures and keyboard shortcuts
More about how the system works
Private notes and tags for objects
Filtering in the list of records
System Management
Additional functions with files
Copying and moving files between objects
Files (documents) linked to the object
Formatted texts in the application
Gateway settings for external messages
IMP gateway settings for email communication
Internet Call Gateway Settings
Gateway allows connection to telecom operator and direct phone and sms communication from the system
Configuration options
The system supports setting up a single company phone number used by multiple employees, as well as setting up individual numbers for individual employees. Both options can be combined – some employees call via a shared number and some have their own.
- A personal phone number is essential if your customers are to be able to call specific employees directly.
- The system currently supports only one voip gateway per company.
Settings for the company
Setting up for a business requires information to be provided by your VoIP service provider.
Individual staff settings
Settings for specific workers are made by the system administrator directly in the administration of individual users. The description of VoIP settings for a user is here.
Remember that the per-user settings will only work with proper company settings.
About the use of VoIP gateways
VoIP gateways allow both calling and sending SMS. The links describe the details.