AyMINE – Technical documentation
User Modules
Task, project & quality management
Manager approval with the task report
Why some data can't be deleted
Region / project / methodology
Change management process in a project
Qualification of user or contact
Right to Manage Qualifications
Methodology and Quality Management systems
What a methodology / QMS consists of
Customer Service Response Generation
Objects affected by the problem
Return project plan by baseline
Sample tasks and methodologies of the area
Effect of the task on the right to modify the attached object
The person responsible for the task
Working procedure – task definition
Objects related to the task pattern
Contacts and directories module (CRM)
Web management and automation
Receiving a message from the web
Human resources
Human Resources module security
Manage department / division data
Synchronizing staff and system users
Products, assets and sales
Received order for goods or services
Technical Modules
Sabre plugin module
Enterprise Architect connector
Database link to Enterprise Architect database
System Modules
The AyMINE Framework Module
Configure how your system looks and works
Gestures and keyboard shortcuts
More about how the system works
Private notes and tags for objects
Filtering in the list of records
System Management
Additional functions with files
Copying and moving files between objects
Files (documents) linked to the object
Formatted texts in the application
Gateway settings for external messages
IMP gateway settings for email communication
Connecting users to VOIP PBX
System supports integration with VOIP PBX for calls and SMS
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The system allows you to connect individual users with calls connected via VOIP PBX.
Availability of VOIP services
Full use of VOIP services requires the CRM module, which integrates them with contacts and other CRM services.
Settings for sending SMS from the system
The system supports sending SMS. SMS sent through the gateway do not originate from a specific phone number, so no user settings are needed to use them. Proper VOIP settings are required in the system administration.
Settings for calls from the system
The system allows each user to make calls from their own phone number. This can be:
- Your own mobile number, or
- The user's VOIP phone number.
- A common company VOIP number.
Do not disclose your employees' phone numbers
When connected to a mobile number, the caller sees the company phone number (or employee VOIP number), even if the caller is calling from their own mobile number. You can set up the system so that the user sees either their VOIP numbers for individual employees or a single company number for all employees. This allows anyone to receive the call during a callback.
How to set up the user
The settings cannot be made (or changed) by the user themselves, it is under the control of the administrator.
In the user details there are items:
- Phone number – Number used for internal communication and SMS verification.
- VOIP number – The number assigned to the user within the VOIP PBX. If the number is blank, the user's calls will be forwarded through the company's common VOIP number (see system settings).
- Route to Mobile – An option that allows you to specify where calls from AyMINE are connected – whether to a mobile, VOIP number, or company number.
- VOIP password – Password for the user to access their own VOIP number. If they do not have their own number, the password is not used.
Calling directly without VOIP
For the record, it's worth noting that even without VOIP setup, it's easy to call any number from a mobile phone.