System Configuration

Administration of dials, users, roles and other options to fine-tune the system for your needs

• Managing users
• Manage access rights
• System Permissions
• Definable object items
• Dial entries
• Communication Gateway Management
  • Administration for emails
  • Administration for SMS / calls
  • Communication via web forms

This page describes options for setting up the system and users. Settings also brings together the options for each module; documentation of their settings is included in the module documentation. You may not have access to all the options the system offers, so your environment may differ from the examples.

Managing users

User accounts provide individual access to the system for each staff member.

User account administration is covered in a separate chapter

Note:

• Never let multiple people share a single account. The system may assess that this is identity theft.
• Never pass an account from one employee to another. Block the account of a worker who is no longer supposed to use the system, but do not give it to anyone else. You would lose the credibility of who did what in the system.

Manage access rights

The rights of what users can and cannot do has two basic sets of settings

System Permissions

System rights, which give users blanket rights, e.g., to send SMS, export data, etc. Users get these rights by assigning system roles.

System rights and their management are discussed in the chapter on roles

Areas

• Rights to work with a specific area of information. Typically, this is to collaborate on a project or work in a specific part of the company. Rights are obtained either for full work or for viewing, comments and discussions only.

Areas and their management are part of the Task, Project and Area Management module. You can find the chapter on administration here.

Definable object items

Objects in the system can be extended with user-defined fields to further customize the system. User-defined items give a lot of options, but before you go for them, make sure that your purpose is not served by the definable dials described in the next section.

Object extension options are described here..

Dial entries

Most objects have the ability to extend their description with user type, flags, or even additional fields. These fields are not offered to users in the system until the values that can be used in them are set.

Some fields in the system allow you to add text information, but for faster work you can use standard texts defined by a special list. These lists are also managed as user numeric lists.

The management of user numeric lists is on the Client Numeric tab in the administration. Their documentation is here

Communication Gateway Management

The system can be set up to receive and send messages through various channels. However, it is necessary to connect it to communication gateways.

Administration for emails

The system can download emails from different email accounts and send emails.

It is possible to use both group emails like objednaky@firma.cz, support@firma.cz and individual emails. It is possible for users to set the system to download only emails that they select to synchronize with AyMINE.

Email connection setup is covered in IMAP gateway page

Administration for SMS / calls

It is possible to send SMS messages and connect calls via the telecom operator's VOIP gateway.

The advantage of a call connected via AyMINE is not only the speed, but also the documentation of the call. You have a perfect overview in the system of who called whom and whether they called. This makes communication with customers fundamentally more efficient.

The VOIP gateway setup is the subject of a page here.

Communication via web forms

The system can be integrated with web-based forms. It is possible to use AyMINE forms directly, or to link forms on your company's website using SOAP services. For more information on linking, see connector page (web module)