AyMINE – Technical documentation
Modules
Integration with ERP Abra Gen
Task, project & quality management
Manager approval with the task report
Why some data can't be deleted
GDPR and record of qualifications
Qualification of user or contact
Right to Manage Qualifications
Adminitration of areas, projects, calendars
Failure Analysis for an Individual Property of a Component or Process
FMEA – Probability of Detection
FMEA – Probability of Occurrence
Task, project & quality management
Administration of the Task Management Module
System rights for the task management module
Improvements and Preventive Measures
Methodology and Quality Management systems
What a methodology / QMS consists of
Problems, tickets and their management
Collaborative Resolution of Multiple Problems
Customer Service Response Generation
Incident and Quality Issue Management
Objects affected by the problem
Problems, Incidents, Helpdesk Tickets
Return project plan by baseline
Sample tasks and methodologies of the area
Effect of the task on the right to modify the attached object
The person responsible for the task
Working procedure – task definition
Management of responsibilities - RACI Matrix
Objects related to the task pattern
Contacts and directories module (CRM)
Address book list and management
Directory or people and companies
Order overview for customer groups
Contacts and directories module (CRM)
System Permissions and CRM Module Settings
Send bulk messages in compliance with GDPR
How to correctly forget a person's details
Unsubscribe and set preferences
for bulk mail
Web management and automation
Receiving a message from the web
Human resources
Personalistics – User Permissions and roles
Human Resources module security
Manage department / division data
Overview of Personnel Information for pracov# Employment Contract
Synchronizing staff and system users
Products, assets and sales
Manage the Property & Business module
Why are the Quality criteria usefull
Received order for goods or services
Managing Finance
Metrics and Measurements
Work summaries from generated data
Technical Modules
Sabre plugin module
Enterprise Architect connector
Database link to Enterprise Architect database
Enterprise Architect connector
System Modules
The AyMINE Framework Module
AyMINE — Tips for Mobile Usage
Configure how your system looks and works
Gestures and Keyboard Shortcuts
More about how the system works
Private notes and tags for objects
Overview of Modules and Record Types
Client
Client describes one of the system users. Only the system administrator works with the client entity
Client is a single organization for the system that has one or more users. On the system, each client has its own workspace, and the system does not allow data sharing or user access between clients.
Client settings are visible and available for administration only to system administrators, so-called "superadministrators." General administration accounts are limited to rights for one client and see nothing about clients other than their own.
Clients are managed by the system administrator. This is a special client that is not used for other work. Its work and approaches are completely data separated, therefore it has limited possibilities to manage users of other clients (it can only set up a new administrator or block existing users.)
Client Management
Client Account Management is divided into 2 separate parts. One is managed exclusively by the system administrator, the other can be managed by the client itself.
System Administration Client Management
Includes
- Allocating system modules to clients
- Setting system parameters of modules (specify which functionality the client can use)
- Right or obligation to use 2-factor login
- Client icon and footer with its system identification
- Maximum file size allowed to be uploaded and stored on the system (limit is 90MB).
Client Accessible Administration
Both the system administrator and the client administrator can set up
- Links to company websites that are used e.g. in mail with customers
- List of processes that use AyMINE support on the client
- Client language and currency
Gateways to external services
The system administrator sees an overview of interfaces that are active on the system. Services must be managed within individual client accounts, but the system administrator can see for each client which services are active and whether they are reporting errors. The overview is used to identify problems, block the troubled service and find out which client is affected by the problems.
Apart from blocking and enabling services, the system administrator has no way to manage them. Due to the way data is encrypted and stored, it also has no technical option, e.g. to change access passwords (it does not have access to the client private key).