Problems, tickets and their management

Problems represent a wide range of needs to address deficiencies, whether they are part of a production, product, service or process

• Problem, mismatch and incident management
• 8D report
  • Customer Center or helpdesk ticket
  • Internal helpdesk
• Next Related Objects

The general term problem and record of this type mean situations where everything is not as it should be:

Problem, mismatch and incident management

An internal quality system identifies deficiencies and deviations from rules in workflows, outputs or records. These problems need to be addressed and eliminated.

Problems of mismatch management, deficiency elimination and preventive measures are addressed here.

8D report

8D report is a way of managing problems in production – you can learn more about it here. AyMINE provides complete support for generating and managing 8D reports, this page is dedicated to.

Customer Center or helpdesk ticket

The term ticket, or ticket in Czech, is often used for a problem solved by a customer centre. In AyMINE, helpdesk ticket is one type of problem.

Problems of this type solves customer support. Support for quick answers about the solution is also used especially for the needs of the helpdesk – see more information about generating answers to tickets.

Internal helpdesk

The internal helpdesk makes sure that workers have everything they need to work efficiently without delay.

Support for the internal helpdesk is dealt with in this chapter.

Next Related Objects

• Problems should be prevented by preventive measures
• The risk of a problem occurring in projects, contracts and day-to-day company management is monitored within risks.