AyMINE – Technical documentation
Modules
Task, project & quality management
Manager approval with the task report
Why some data can't be deleted
Adminitration of areas, projects, calendars
Region / project / methodology
Change management process in a project
GDPR and record of qualifications
Qualification of user or contact
Right to Manage Qualifications
Failure Analysis for an Individual Property of a Component or Process
FMEA – Probability of Detection
FMEA – Probability of Occurrence
Task, project & quality management
Administration of the Task Management Module
System rights for the task management module
Improvements and Preventive Measures
Methodology and Quality Management systems
What a methodology / QMS consists of
Problems, tickets and their management
Collaborative Resolution of Multiple Problems
Customer Service Response Generation
Incident and Quality Issue Management
Objects affected by the problem
Problems, Incidents, Helpdesk Tickets
Return project plan by baseline
Sample tasks and methodologies of the area
Effect of the task on the right to modify the attached object
The person responsible for the task
Working procedure – task definition
Contacts and directories module (CRM)
Web management and automation
Human resources
Products, assets and sales
Technical Modules
Enterprise Architect connector
System Modules
The AyMINE Framework Module
System Management
Additional functions with files
Copying and moving files between objects
Files (documents) linked to the object
Formatted texts in the application
Gateway settings for external messages
IMP gateway settings for email communication
Internet Call Gateway Settings
Message with the outside world
Problems, tickets and their management
Problems represent a wide range of needs to address deficiencies, whether they are part of a production, product, service or process
The general term problem and record of this type mean situations where everything is not as it should be:
Problem, mismatch and incident management
An internal quality system identifies deficiencies and deviations from rules in workflows, outputs or records. These problems need to be addressed and eliminated.
Problems of mismatch management, deficiency elimination and preventive measures are addressed here.
8D report
8D report is a way of managing problems in production – you can learn more about it here. AyMINE provides complete support for generating and managing 8D reports, this page is dedicated to.
Customer Center or helpdesk ticket
The term ticket, or ticket in Czech, is often used for a problem solved by a customer centre. In AyMINE, helpdesk ticket is one type of problem.
Problems of this type solves customer support. Support for quick answers about the solution is also used especially for the needs of the helpdesk – see more information about generating answers to tickets.
Internal helpdesk
The internal helpdesk makes sure that workers have everything they need to work efficiently without delay.
Support for the internal helpdesk is dealt with in this chapter.
Next Related Objects
- Problems should be prevented by preventive measures
- The risk of a problem occurring in projects, contracts and day-to-day company management is monitored within risks.