AyMINE – Technical documentation
User Modules
Task, project & quality management
Manager approval with the task report
Why some data can't be deleted
Region / project / methodology
Change management process in a project
Qualification of user or contact
Right to Manage Qualifications
Methodology and Quality Management systems
What a methodology / QMS consists of
Customer Service Response Generation
Objects affected by the problem
Return project plan by baseline
Sample tasks and methodologies of the area
Effect of the task on the right to modify the attached object
The person responsible for the task
Working procedure – task definition
Objects related to the task pattern
Contacts and directories module (CRM)
Web management and automation
Receiving a message from the web
Human resources
Human Resources module security
Manage department / division data
Synchronizing staff and system users
Products, assets and sales
Received order for goods or services
Technical Modules
Sabre plugin module
Enterprise Architect connector
Database link to Enterprise Architect database
System Modules
The AyMINE Framework Module
Configure how your system looks and works
Gestures and keyboard shortcuts
More about how the system works
Private notes and tags for objects
Filtering in the list of records
System Management
Additional functions with files
Copying and moving files between objects
Files (documents) linked to the object
Formatted texts in the application
Gateway settings for external messages
IMP gateway settings for email communication
IMP gateway settings for email communication
Gateway allows you to receive and send emails directly in the system
Connecting to an email account
Impersonal mailbox
Non-personal mailboxes are used for non-personal communication. These are mailboxes without a name part, typically objednavka@firma.cz, info@firma.cz, reklamace@firma.cz, etc.
Connections to these mailboxes are always made by the administrator. In the administration interface, on the SYS: Connectors page, he/she specifies the connector to access the mailbox. It connects the mailbox to the group of users who are responsible for processing these messages
Personal mailbox
The personal mailbox is the user's private mailbox. It typically contains a name.
The link to the personal mailbox can be made by the worker, or it can be specified by an administrator.
It is not necessary to know the mailbox password when entering it – the administrator can set up the connection and then add the password to their own mailbox.
What emails are downloaded to AyMINE
The interface downloads a single folder from the email account. By default it downloads INBOX (newly received mail), but any other folder can be selected.
For non-personal mailboxes that are served exclusively through AyMINE, there is no reason to use folders within the mailbox – the organization of messages is done entirely within AyMINE, outside of the mailbox itself
On the other hand, for personal folders it is advisable to create special folders for emails forwarded to AyMINE for processing. The system will synchronise this folder and the user can be sure that no messages other than those specified by moving them to the folder will be downloaded to AyMINE.
Note: If the user is to be notified of new messages in AyMINE, it is necessary to download the Inbox.
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What happens to processed emails
Messages that are downloaded from the mailbox to AyMINE are moved to the processed messages folder. Typically this folder is the trash, but you can select any folder.
For personal mailboxes, this allows messages loaded into AyMINE to be "cleaned up" within the mailbox as needed. However, it is recommended not to store emails unnecessarily; they will typically also be stored 2 times in AyMINE, so an extra copy is unnecessary.
Processed messages are removed from AyMINE by command, or can be removed automatically.