AyMINE – Technical documentation
Modules
Integration with ERP Abra Gen
Task, project & quality management
Manager approval with the task report
Why some data can't be deleted
Adminitration of areas, projects, calendars
Region / project / methodology
Change management process in a project
GDPR and record of qualifications
Qualification of user or contact
Right to Manage Qualifications
Failure Analysis for an Individual Property of a Component or Process
FMEA – Probability of Detection
FMEA – Probability of Occurrence
Task, project & quality management
Administration of the Task Management Module
System rights for the task management module
Improvements and Preventive Measures
Methodology and Quality Management systems
What a methodology / QMS consists of
Problems, tickets and their management
Collaborative Resolution of Multiple Problems
Customer Service Response Generation
Incident and Quality Issue Management
Objects affected by the problem
Problems, Incidents, Helpdesk Tickets
Return project plan by baseline
Sample tasks and methodologies of the area
Effect of the task on the right to modify the attached object
The person responsible for the task
Working procedure – task definition
Management of responsibilities - RACI Matrix
Objects related to the task pattern
Contacts and directories module (CRM)
Order overview for customer groups
Contacts and directories module (CRM)
System Permissions and CRM Module Settings
Send bulk messages in compliance with GDPR
How to correctly forget a person's details
Unsubscribe and set preferences
for bulk mail
Web management and automation
Receiving a message from the web
Human resources
Personalistics – User Permissions and roles
Human Resources module security
Manage department / division data
Overview of Personnel Information for pracov# Employment Contract
Synchronizing staff and system users
Products, assets and sales
Manage the Property & Business module
Why are the Quality criteria usefull
Received order for goods or services
Managing Finance
Metrics and Measurements
Work summaries from generated data
Technical Modules
Sabre plugin module
Enterprise Architect connector
Database link to Enterprise Architect database
Enterprise Architect connector
System Modules
The AyMINE Framework Module
AyMINE — Tips for Mobile Usage
Configure how your system looks and works
Gestures and Keyboard Shortcuts
More about how the system works
Private notes and tags for objects
Overview of Modules and Record Types
Filtering in the list of records
System Management
Additional functions with files
Copying and moving files between objects
Files (documents) linked to the object
Formatted texts in the application
Gateway settings for external messages
IMP gateway settings for email communication
Internet Call Gateway Settings
Message with the outside world
Complaints
Options for submitting complaints
- on the customer portal directly to the order - a helpdesk ticket is created in AyMINE
- by email to the complaint email address - an email is downloaded to AyMINE from which a helpdesk ticket needs to be created
- entering a helpdesk ticket directly
Processing a helpdesk ticket
- internal communication in AyMINE (with the option of email notification for those who only work with AyMINE sometimes)
- communication via the portal (with automatic email notification)
Instructions for processing a ticket
Instructions for downloading in pdf