AyMINE – Technical documentation
sys
- Translations
- System module
- User Administration
- System User
- Documents and files
- sysrole
- Record Relationships
- Client
- Dashboard
- Public link to the document
- moduleclientoptions
- Revisions and comments
- User administration
- Copying and moving files between objects
- Object location on the board
- Additional functions with files
- Client items
- Picture presentation
- Secure login to the sytem
- Configure gateways for external messages
- Connecting users to VOIP PBX
- Call directly from CRM
- Send SMS directly from CRM
- formattedtexts
- Secure business communication
- System Configuration
- User Processes
- Processes in use
- Message with the outside world
- Email messages
- Relation types
- Securing posts and internal discussions
- Recent Files
- Crypto Wallet
- digiSign
tsk
- Required qualifications
- Package definition
- Phrases and terms
- Data Area
- Test
- Risk
- Task
- Business event
- Task, project & quality management
- Records and protocols
- Directives and Policies
- Events
- Risk Pattern
- Information
- Meeting
- Problems, tickets and their management
- Plan template / strategy
- Decision
- Configuration Package
- Record template
- Change management process in a project
- Task list
- Requirements
- Team Member
- Right to Manage Qualifications
- Input requirements
- Obligation
- Competencies and Skills
- Project definition
- Activity log
- eventinstances
- tskdefusertask
- Methodology and Quality Management systems
- My Tasks
- tsktask_batasks
- Project Team
- Events and meetings
- areamethodologies
- Events and meetings
- List of event instances
- moduleclientoptions
- Processed objects
- Mark patterns
- Manage your marks
- Region / project / methodology
- Personal calendar
- Objects of decision making
- Event activation buttons
- Objects affected by the problem
- Variant decision-making
- Recorded activities
- Self-Reminders
- Assigning a new task
- Objects related to the task pattern
- Effect of the task on the right to modify the atta
- Level of Competence
- Manager approval with the task report
- Requirements waiting for you
- Notification events
- List of business areas
- Qualification of user or contact
- Activation buttons
- Why some data can't be deleted
- Starting events
- Qualification of user or contact
- My projects
- task_taskobjects
- Project
- Reminders and Messages
- eventobj_raisingevents
- decision_decobjects
- eventobj_startingevents
- Sample tasks and methodologies of the area
- eventobj_eventbuttons
- Records managed by a project
- Timesheet
- Project role
- What makes up the methodology / SMJ
- dragdrop
- Location
- My areas
- Kanban Task Overview
- Personal Task
- Internal helpdesk
- Customer Care Centre
- Project baseline
- Return project plan by baseline
- Project Schedule
- Type of tests
- The person responsible for the task
- Deals / Contracts
- Customer Service Response Generation
- 8D report
- Task Scheduling
- Administration of the Task Management Module
- Adminitration of areas, projects, calendars
- Discussion
- GDPR and record of qualifications
- System rights for the task management module
- Project Planning
- Employee Tasks
- Incident and Quality Issue Management
- Collaborative Resolution of Multiple Problems
- tskproblem_terminology
- Notice – example of use
- FMEA - Detection
- FMEA - Features
- FMEA Methodology | AyMINE
- FMEA - Occurence analysis
- FMEA Severity analysis
- FMEA
- Management of responsibilities - RACI Matrix
- RACI Matrix for Project
- Improvements and Preventive Measures
crm
- Directory or people and companies
- Address books
- Contact per person or company
- Order overview for customer groups
- Customer Order Overview
- Message patterns
- Quickly available contacts
- Contacts and directories module (
- Address book list and management
- Privacy policy
- Groups of contacts
- System Permissions and CRM Module Settings
- Contracts
- Send bulk messages in compliance with GDPR
- Bulk email footer
- Bulk Emails
- Partner in a contract
- Unsubscribe and set preferences
for bulk mail - How to correctly forget a person's details
am
- Product Categories
- Analytical model
- Products, assets and sales
- Products and Goods
- Tendering and purchasing
- Product Supplier
- Product status and change
- Project Goal
- Business Offer
- Recalculate bid
- Pricing
- Pricing – volume discounts
- Offers summaries
- Order Reports
- Quality criteria
- Creating and processing orders
- Product or Product Property
- Why are the Quality criteria usefull
- DFMEA - Product FMEA
- Hara | Hazarad & Risk Analysis
- Offer and Price Access Rights
- Product Units
- System order status query
frm
- list
- AyMINE intro
- releases
- introhelp
- AyMINE Modules
- Object locks
- introhelp_settings
- list_filtering
- introhelp_icons
- introhelp_deleting
- introhelp_dashboard
- introhelp_objectlist
- introhelp_generalinfo
- introhelp_objectdetail
- introhelp_privateobjectnotes
- cliplink
- introhelp_keyshortcuts
- introhelp_dragdrop
- System rights
- frmobjectextension
- versioninfo
- introhelp_shortcuts
- AyMINE access security
- AyMINE User Rights Control
- introhelp_aplikace
- introhelp_mobile
- AyMINE modules and basic types
hr
- Human resources
- Worker
- modulesafety
- Personalistics – User Permissions and roles
- Manage department / division data
- Synchronizing staff and system users
- Responsible HR Manager
- roles
- Registration of job seekers
- An overview of your staff
- hrstcontract
- Digital Personnel Archive
- Job Position
- Worker overview
Problems, tickets and their management
Problems represent a wide range of needs to address deficiencies, whether they are part of a production, product, service or process
The general term problem and record of this type mean situations where everything is not as it should be:
Problem, mismatch and incident management
An internal quality system identifies deficiencies and deviations from rules in workflows, outputs or records. These problems need to be addressed and eliminated.
Problems of mismatch management, deficiency elimination and preventive measures are addressed here.
8D report
8D report is a way of managing problems in production – you can learn more about it here. AyMINE provides complete support for generating and managing 8D reports, this page is dedicated to.
Customer Center or helpdesk ticket
The term ticket, or ticket in Czech, is often used for a problem solved by a customer centre. In AyMINE, helpdesk ticket is one type of problem.
Problems of this type solves customer support. Support for quick answers about the solution is also used especially for the needs of the helpdesk – see more information about generating answers to tickets.
Internal helpdesk
The internal helpdesk makes sure that workers have everything they need to work efficiently without delay.
Support for the internal helpdesk is dealt with in this chapter.
Next Related Objects
- Problems should be prevented by preventive measures
- The risk of a problem occurring in projects, contracts and day-to-day company management is monitored within risks.