Helpdesk
Customer Support
All communication clearly and simply
- Collects suggestions from email, web form, manually entered, telephone suggestions
- Saves emails including attachments automatically to the system
- You can make phone calls, send SMS and emails through the system
- Communication records can be easily accessed by the entire helpdesk team
- One solution covers all your business
Helpdesk ticket processing
- Customer creates requests or complain using web form, B2B portal form, chat, email or phone. You can add link to the complaint form directly to the delivery sheet with bar-code page access.
- New ticket is assigned to the right responsible according to the internal rules
- The system controls SLA conditions and reminds manager when time goes out
- Solving one ticket can be divided into several tasks
- Charts and statistics data support control about the Customer Case cost
A single ticket is part of a bigger package
- Helpdesk module connects tickets with knowlage base
- Sample problem-solving procedures can be easily used to solve problems
- Helpdesk is connected to CRM, products, orders,…
- Helpdesk supports creating links between related tickets
Everything under control easily
- Notes on the progress of the solution can be written to the ticket
- For a ticket, you can record a work report
- The system saves the communication with the customer from the creation of the ticket to its completion
- You and your entire helpdesk team can search by the criteria you need
All information at your fingertips
- You can track the progress of ticket processing by statistics
- The system displays graphs of processing progress
- You can generate reports in pdf or xls format
Start the Customer Care Centre
- European solution. Non-European clouds or services not used
- SaaS or On Premise
- Fully compliant with GDPR. Data are always under your control.
More info about Customer Care system
Start Customer Care Centre
Internal helpdesk
Helpdesk
25+ years of experience – © PDQM, Ltd.