Helpdesk
Customer Support
All communication clearly and simply
- Collects suggestions from email, web form, manually entered, telephone suggestions
- Saves emails including attachments automatically to the system
- You can make phone calls, send SMS and emails through the system
- Communication records can be easily accessed by the entire helpdesk team
- One solution covers all your business
New ticket processing
- Tickety jsou rozděleny do kategorií pro zpracování
- Tickets are divided into categories for processing
- The system warns of expiring deadlines for resolution, monitors SLAs
- Solving one ticket can be divided into several tasks
A single ticket is part of a bigger package
- Helpdesk module connects tickets with knowlage base
- Sample problem-solving procedures can be easily used to solve problems
- Helpdesk is connected to CRM, products, orders,...
- Helpdesk supports creating links between related tickets
Everything under control easily
- Notes on the progress of the solution can be written to the ticket
- For a ticket, you can record a work report
- The system saves the communication with the customer from the creation of the ticket to its completion
- You and your entire helpdesk team can search by the criteria you need
Detailed overviews on hand
- You can track the progress of ticket processing by statistics
- The system displays graphs of processing progress
- You can generate reports in pdf or xls format
I am interested in the AyMINE system for customer support
When you want to find out more
More information
Internal helpdesk
Helpdesk – user documentation
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