AyMINE – Technical documentation
Interfaces to other systems
Enterprise Architect Connector
CalDav, WebDav using Sabre
Business excelenece
Balance Scroecards
Task & Project Control
- Helpdesk ticket - reply to customer
- Test
- Qualification of user or contact
- Project role
- What makes up the methodology / QMS
- dragdrop
- Location
- My areas
- Kanban Task Overview
- Personal Task
- Internal helpdesk
- Customer Care Centre
- Project baseline
- Return project plan by baseline
- Project Schedule
- Processing time sheets
- Records managed by a project
- Activation buttons
- Why some data can't be deleted
- Starting events
- Qualification of user or contact
- task_taskobjects
- Project
- Reminders and Messages
- eventobj_raisingevents
- decision_decobjects
- eventobj_startingevents
- eventobj_eventbuttons
- Type of tests
- Deal management
- FMEA - Detection
- FMEA - Features
- FMEA Methodology | AyMINE
- FMEA - Occurence analysis
- FMEA Severity analysis
- FMEA
- Management of responsibilities - RACI Matrix
- RACI Matrix for Project
- Improvements and Preventive Measures
- Notice – example of use
- tskproblem_terminology
- 8D report
- Task Scheduling
- Administration of the Task Management Module
- Adminitration of areas, projects, calendars
- Discussion
- GDPR and record of qualifications
- System rights for the task management module
- Project Planning
- Employee Tasks
- Incident and Quality Issue Management
- Collaborative Resolution of Multiple Problems
- List of business areas
- Required qualifications
- Plan template / strategy
- Decision
- Configuration Package
- Record template
- Change management process in a project
- Task list
- Requirements
- Team Member
- Right to Manage Qualifications
- Input requirements
- Obligation
- Competencies and Skills
- Problems, tickets and their management
- Meeting
- Package definition
- Phrases and terms
- Data Area
- Risk
- Task
- Business event
- Task, project & quality management
- Records and protocols
- Directives and Policies
- Events
- Risk Pattern
- Information
- Project definition
- Activity log
- eventinstances
- Personal calendar
- Objects of decision making
- Event activation buttons
- Objects affected by the problem
- Variant decision-making
- Recorded activities
- Self-Reminders
- QMS and Task Management
- Objects related to the task pattern
- Effect of the task on the right to modify the atta
- Level of Competence
- Manager approval with the task report
- Region / project / methodology
- Manage your marks
- tskdefusertask
- Quality Management System (QMS)
- tsktask_batasks
- Project Team
- Events and meetings
- Events and meetings
- List of event instances
- moduleclientoptions
- Processed objects
- Mark patterns
- Notification events
Interprocess management
Human Resources
- hrstcontract
- roles
- Human resources
- Digital Personnel Archive
- Personalistics – User Permissions and roles
- Registration of job seekers
- Manage department / division data
- Job Position
- Worker
- Worker overview
- An overview of your staff
- Responsible HR Manager
- Synchronizing staff and system users
- modulesafety
Asset Management
- Products, assets and sales
- Tendering and purchasing
- Analytical model
- Product Supplier
- Product Categories
- Product or Product Property
- Project Goal
- Business Offer
- Offers summaries
- Recalculate bid
- Offer and Price Access Rights
- Creating and processing orders
- System order status query
- Order Reports
- Pricing
- Pricing – volume discounts
- Products and Goods
- Product status and change
- Product Units
- Quality criteria
- Why are the Quality criteria usefull
- DFMEA - Product FMEA
- Hara | Hazarad & Risk Analysis
Customer Relationship - CRM
- Contacts and directories module (
- System Permissions and CRM Module Settings
- Customer Order Overview
- Address books
- Address book list and management
- Privacy policy
- Send bulk messages in compliance with GDPR
- Bulk email footer
- Unsubscribe and set preferences
for bulk mail - How to correctly forget a person's details
- Bulk Emails
- Contracts
- Partner in a contract
- Message patterns
- Groups of contacts
- Order overview for customer groups
- Directory or people and companies
- Contact per person or company
- Quickly available contacts
Finance management
System modules
System management
- moduleclientoptions
- digiSign
- formattedtexts
- System Configuration
- Processes in use
- Client
- Configure gateways for external messages
- Message with the outside world
- Email messages
- Secure business communication
- Send SMS directly from CRM
- Call directly from CRM
- Documents and files
- Additional functions with files
- Copying and moving files between objects
- Picture presentation
- Public link to the document
- Recent Files
- Dashboard
- Object location on the board
- Client items
- Revisions and comments
- Securing posts and internal discussions
- Translations
- Record Relationships
- Relation types
- sysrole
- User Processes
- System module
- System User
- User administration
- User Administration
- Secure login to the sytem
- Connecting users to VOIP PBX
- Secure Key Wallet
Framework
- frmobjectextension
- introhelp
- introhelp_mobile
- introhelp_aplikace
- versioninfo
- releases
- AyMINE modules and basic types
- cliplink
- introhelp_settings
- introhelp_deleting
- introhelp_dragdrop
- list_filtering
- AyMINE intro
- AyMINE access security
- AyMINE Modules
- Object locks
- System rights
- introhelp_keyshortcuts
- introhelp_shortcuts
- introhelp_icons
- list
- introhelp_generalinfo
- introhelp_objectdetail
- introhelp_objectlist
- introhelp_privateobjectnotes
- AyMINE User Rights Control
- introhelp_dashboard
Complaints
Options for submitting complaints
- on the customer portal directly to the order - a helpdesk ticket is created in AyMINE
- by email to the complaint email address - an email is downloaded to AyMINE from which a helpdesk ticket needs to be created
- entering a helpdesk ticket directly
Processing a helpdesk ticket
- internal communication in AyMINE (with the option of email notification for those who only work with AyMINE sometimes)
- communication via the portal (with automatic email notification)
Instructions for processing a ticket
Instructions for downloading in pdf