Complaints
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Complaints

Options for submitting complaints

  • on the customer portal directly to the order - a helpdesk ticket is created in AyMINE
  • by email to the complaint email address - an email is downloaded to AyMINE from which a helpdesk ticket needs to be created
  • entering a helpdesk ticket directly

Processing a helpdesk ticket

  • internal communication in AyMINE (with the option of email notification for those who only work with AyMINE sometimes)
  • communication via the portal (with automatic email notification)

Instructions for processing a ticket

Instructions for downloading in pdf

Instructions for submitting a complaint on the portal

Instructions for downloading in pdf